Refund Policy

At Disney Paris Transfer, we strive to provide exceptional service and customer satisfaction. This refund policy outlines the conditions under which refunds may be issued for our transfer services.

We understand that travel plans can change, and we aim to be as flexible as possible while maintaining fair business practices.

3.1 Flight Delays and Cancellations

• If your flight is delayed by more than 3 hours, we offer free rescheduling
• Flight cancellations due to airline issues: Full refund available
• Weather-related delays: Free rescheduling within 48 hours

3.2 Medical Emergencies

In case of medical emergencies preventing travel, we may offer a full refund upon presentation of valid medical documentation. Each case is reviewed individually.

3.3 Force Majeure Events

For events beyond our control (natural disasters, strikes, government restrictions), we will work with customers to reschedule or provide appropriate refunds.

4.1 Service Failures

If we fail to provide the booked service due to our error:

• Full refund of the booking amount
• Alternative transportation arrangement at no extra cost
• Compensation for reasonable additional expenses (case by case)

4.2 Service Quality Issues

If you're not satisfied with the quality of service provided, please contact us within 24 hours. We will investigate and may offer partial refunds or service credits based on the circumstances.

5.1 How to Request a Refund

1. Contact our customer service team via phone, email, or website
2. Provide your booking reference number and reason for cancellation
3. Submit any required documentation (for special circumstances)
4. Receive confirmation of refund eligibility and processing timeline

5.2 Processing Time

• Credit card refunds: 5-10 business days
• PayPal refunds: 3-5 business days
• Bank transfer refunds: 7-14 business days

5.3 Refund Method

Refunds will be processed using the same payment method used for the original booking. In exceptional cases, alternative refund methods may be arranged.

The following items are generally non-refundable:

• Service fees and booking charges
• Third-party fees (payment processing fees)
• Additional services (child seats, extra stops) if the main service was provided
• Promotional discounts and voucher values (unless required by law)

Before canceling, consider modifying your booking. We offer free modifications for:

• Date and time changes (subject to availability)
• Pickup/drop-off location changes within the same zone
• Passenger count adjustments
• Flight information updates

Modifications can often be made without cancellation fees, saving you money and ensuring your transfer needs are still met.

If you disagree with a refund decision, you may:

• Request a review by our customer service manager
• Provide additional documentation or evidence
• Escalate to our complaints procedure
• Seek resolution through relevant consumer protection agencies

For refund requests or questions about this policy, please contact us:

This refund policy may be updated from time to time. Changes will be posted on our website and will apply to bookings made after the effective date of the changes. Existing bookings will be governed by the policy in effect at the time of booking.